AspirantGoal Support

Official support for AspirantGoal · Android package com.cerescanopus.aspirantgoal

Before you contact us

• Do not clear app data or uninstall while investigating missing study records.
• Create a fresh backup before making a major change or attempting a restore.
• Include your AspirantGoal version, Android version, device model and clear steps to reproduce the problem.
• Never email your password, Google token, backup encryption key, recovery phrase or payment-card details.
• The app does not automatically attach your study database, notes, descriptions, audio, history, backup files or account information to support email.

Quick help

Timer and Stopwatch

Return to Home to find the controls for an active session. Complete the session when you want it saved to History. If the floating timer is missing, open Settings → Permissions & Access and review Floating timer overlay.

Focus and Strict Mode

Confirm that Strict Mode is active, the intended apps are selected and Usage access is allowed. Review Notification and Do Not Disturb access if your focus rules use them. Android remains the final authority for every permission.

Notifications and reminders

Review reminder switches and the live permission status in Settings. Confirm Android notification permission and check whether device battery controls are delaying AspirantGoal.

History and missing sessions

Search History by subject, exam or date and review active filters. Do not clear app data or uninstall. Create a backup before attempting any recovery step.

Backup and Restore

Use Backup & Restore to create a fresh local backup or, when available, an encrypted Google Drive backup. Restore only from a trusted AspirantGoal backup after reviewing the account, backup date, scope and restore mode. Restoring can replace matching app data.

Accounts and registered devices

Your notes and full study history stay on this device unless you choose encrypted backup. Your profile and limited coin-earning records sync when you are signed in and online; note content is not included in coin verification. Open Menu → Your account to sign out, review registered devices or request account deletion. Removing account access from a device does not erase that device’s local study data.

App analytics and feedback

How do I turn usage analytics or crash reports off?

In Android version 1.0.2, open Settings → Help improve AspirantGoal. Usage analytics and Crash reports have separate switches and are both enabled by default. You can turn either off without losing your study tools. The choice applies to this installation. Signing out does not turn collection off, and switching it off does not delete information already received. If these controls are missing, check your app version and whether an update is available.

What does Usage analytics share?

It shares technical and usage information such as app opens, features used, foreground time, action results, onboarding and permission states, and study-duration totals. Our custom events do not include your notes, images, recordings, exam, subject or topic names, backup contents, name or email. Imported study history is not uploaded as past usage events. Google uses an app-instance identifier, so these reports are not completely anonymous. Read our Privacy Policy for the full details.

What happens when I turn Crash reports off?

The app saves your opt-out, which applies to automatic crash reporting on the next app launch, and requests deletion of unsent reports. Crashlytics may still store new crash information locally while reporting is off; turning it back on can send stored reports. Reports already received are not deleted by the switch. Usage analytics has a separate control, and your study tools remain available.

How can I suggest an improvement from inside the app?

Open Support and Help and select Share app feedback under Help shape AspirantGoal. Choose a feature, say how it is working for you and optionally select an improvement category, then tap Send feedback. The form uses fixed choices, with no written-response field. Usage analytics must be on to send these choices.

Can I give feedback with Usage analytics off?

Yes. You can email help@aspirantgoal.com for support or newfeature@aspirantgoal.com with a feature suggestion. You do not need to enable Usage analytics to use email. Send only the information needed to explain your request; never send passwords, Google tokens, backup keys, recovery phrases or payment-card details.

Is app feedback the same as a Google Play review?

No. In-app structured feedback, private email and public Google Play reviews are separate channels. You may leave an honest Google Play review regardless of the feedback choices you select. Keep personal information out of public reviews. Use private support email for account-specific problems.

How can I suggest a feature?

In the updated Android app, open About or Support & Help and choose Suggest or request a feature. On Google Play, write or edit your review and include your idea. Public reviews are visible to others. For a private suggestion or an account-specific problem, use the email option in Support & Help.

Manage your Pro subscription

Eligible free access codes can grant Pro without payment or automatic renewal. Open the Pro page to see the access options available to your account. The instructions below explain how to manage purchases made through each payment service when that service is available in the app.

Prices and first payment

New Pro subscriptions do not include a free trial on Google Play or Razorpay. The first payment is collected when you subscribe. Review the amount due now, renewal price and payment provider before confirming.

• Monthly (India): ₹69 for the first paid month, then ₹99 per month from the second payment.
• Annual (India): ₹249 for the first paid year, then ₹599 per year.
• Lifetime (India): ₹799 during the launch offer, then ₹1,499 as a one-time payment. No automatic renewal.

These India prices include 18% GST. Launch discounts depend on eligibility and availability shown at checkout. Monthly and annual launch enrolment is scheduled to close on 30 October 2027 at 11:59 pm IST; existing subscriptions keep their agreed introductory payments. Lifetime launch availability is shown at checkout. Monthly and annual subscriptions renew automatically until cancelled. Cancelling future renewals does not automatically refund payments already made. Any access or trial already granted under earlier terms remains valid until its agreed expiry. Free app features, earned coin benefits and eligible access codes are separate from paid subscription trials.

Paid through Google Play

Manage your subscription in Google Play. Select AspirantGoal to see renewal and cancellation options, using the Google Play account that made the purchase.

To restore a purchase in AspirantGoal, open Pro → Restore my subscription. Use the purchasing Google Play account and the AspirantGoal account linked to the purchase. A different account or a device that has not completed registration may not be able to use that purchase.

Paid through Razorpay

1. Open AspirantGoal and sign in with the account linked to your purchase.
2. Open Menu → AspirantGoal Pro → Manage Razorpay membership.
3. Choose Check payment status to refresh your verified membership, or Stop future renewals and confirm to cancel future subscription payments.

Open the Pro page in AspirantGoal

If the link does not open the app, follow the steps above in the version that supports Razorpay management. An internet connection is needed to confirm payment status or cancellation. If the option is missing or you cannot access your account, email help@aspirantgoal.com for help locating your purchase or cancelling future renewals. Include your order or payment reference; never send passwords, OTPs, UPI PINs or full card details.

After cancellation

Cancelling future renewals keeps verified Pro access until the end of your paid period. It does not request a refund for the current period. Lifetime Pro has no recurring renewal. Uninstalling the app does not cancel a subscription. Deleting your AspirantGoal account does not cancel a Google Play subscription.

Request a refund

For a Google Play purchase, review Google Play’s refund policies. For a Razorpay refund request, an unauthorised or fraudulent transaction, or other payment help, email help@aspirantgoal.com. Explain the problem and include your order or payment reference if available. Your rights under applicable consumer law remain unchanged.

What does Lifetime Pro include?

Lifetime Pro provides eligible essential AspirantGoal app features with no scheduled expiry, through a valid Lifetime access code or a previously verified purchase. It does not include cloud storage, cloud backup or other cloud services. Any cloud service will show its own availability, limits and price before you choose it.

Exam and syllabus sources

Find official exam authority links, syllabus references and the distinction between official information and editable preparation templates in Exam information and official sources. For corrections, contact support with the exam, year and official reference.

Privacy and account deletion

• Privacy Policy
• Terms of Service
• Delete your AspirantGoal account

Contact

AspirantGoal support, complaints and privacy requests: help@aspirantgoal.com
Feature requests: newfeature@aspirantgoal.com
Privacy and grievance contact: Sarwar Alam Chaudhary, CEO of Ceres Canopus Private Limited
Platform operator: Ceres Canopus Pvt Ltd
Registered office: Shop No 2, Upper Floor, Govardhan, Sn 48 Nvel Road, Mumbra, Thane – 400612, India
Website: https://aspirantgoal.com